Salesforce Service Market Bwc20063
Salesforce Service Market- Global Industry Size, Share, Trend Analysis, Outlook, Growth, Opportunity and Forecast, 2017-2027, Segmented By Service Type (Planning, Execution, System Management), By Deployment Model (On-Premise, Cloud, Hybrid), By Application (Sales, Marketing, Commerce Cloud, Analytics), By End-User (BFSI, Manufacturing, Government, Retail, E-Commerce, Healthcare, IT and Telecom, Others), By Region (North America, Europe, Asia-Pacific (APAC), Latin America (LATAM), Middle-East & Africa (MEA)
- Published Date: May 2020
- Report ID: BWC20063
- Available Format: PDF
- Page: 197
Report Overview
Because of the rapid shift of organizations away from on-premise solutions and increased adoption of emerging cloud computing services, such as Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS), the global salesforce service market is gaining significant traction.
Global Salesforce Service Market- Industry Trends & Forecast Report 2027
The global salesforce service market was worth USD 10.0 billion in 2020 and is further projected to reach USD 32.6 billion by the year 2027, growing at a CAGR of 18.4% in the forecast period. The rapid shift from on-premises solutions and increasing adoption of emerging cloud computing services, such as Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS), and the viable solutions they provide, are propelling the Salesforce service market forward.
Source: BlueWeave Consulting
Salesforce Service Market- Overview
With the customer-first approach as their primary cornerstone, salesforce services help end-users identify and address gaps in their business models, which, in turn, would help them level up their business performance. With the help of salesforce service implementation, businesses are establishing growth prospects by focusing more on improving customer engagement and interaction. Companies are creating growth opportunities with an increasing focus on improving customer engagement and interaction with the help of salesforce service implementation.
Salesforce Service Market Forecast and Trends
Growth Drivers
Leveraging Artificial Intelligence (AI) Capabilities
The Salesforce platform is integrated with AI capabilities that enable users to develop custom-AI platforms to predict business outcomes such as lifetime value of a customer, and to customize bots to be deployed in accordance with a business's CRM system. Furthermore, these platforms can discern the intent of a body text using advanced machine learning technology and subsequently assist enterprises in making sound business decisions. AI can also aid in the recognition of key patterns in organizational data, reducing deviations from the intended action plan and increasing efficiency. As a result, Salesforce's AI capability plays a vital role in driving industry growth.
Increasing Adoption in the BFSI Sector
Increased adoption of Salesforce services in the BFSI sector is one of the drivers of market growth across the globe. Banks are significantly adopting these cloud services to manage various business processes including customer data, sales, business information, engagements, and interactions, etc. Salesforce services help in boosting lead conversion by offering personalized solutions which further induce sales and revenue along with better productivity. With such benefits, leading players of this industry such as Merrill Lynch, Goldman Sachs, and Deutsche Bank, etc., are adopting Salesforce services, boosting its market growth.
Restraints
Limited IT Infrastructure To Support Cloud Platform
The Salesforce services are completely dependent on the cloud and software. It requires a strong IT infrastructure to support its growth. Unfortunately, except for a few countries such as the United States, China, India, Japan, etc., not many countries have resources to support the IT infrastructure. This acts as a major restraining factor for the growth of the Salesforce service market. This limitation can create a monopoly of Salesforce services in the strong infrastructure countries only, which sabotages the market growth in the long run.
Impact of COVID-19 on the Global Salesforce Service Market
The sudden outbreak of the COVID-19 pandemic emerged as an accelerating factor for the salesforce service market. Due to strict government controls restricting mobility and preventing workers from working from home, companies switched to cloud computing. Consequently, the internet traffic spiked tremendously as the consumer base of almost all the industries started spending most of their time on devices, such as smartphones and laptops. This resulted in the surge in demand for salesforce services to customize customer information and services to tap the potential lead into loyal customers.
Global Salesforce Service Market - By Service Type
Based on service types, the global salesforce service market is segmented into planning, execution, and system management. The system management segment accounts for the largest market share and is projected to witness the highest growth rate during the forecast period as well. The segment’s growth can primarily be attributed to the increasing demand for the monitoring of sales forces. It sends sophisticated notifications to support teams in order to predict and prevent all main difficulties with customer relationship management (CRM) solutions, allowing businesses to run more smoothly.
Salesforce Service Market - By Application
Based on applications, the salesforce service market is segmented into sales, marketing, commerce cloud, and analytics. The sales segment has the largest market share due to their focus on designing their business operations according to customer needs for lead generation. Salesforce's service provides an integrated platform for managing customer care, marketing, personalised service, and targeted support, all of which can increase sales and revenue.
Salesforce Service Market - Regional Insights
Geographically, the salesforce service market is segmented into North America, Europe, Asia-Pacific, Latin America, and Middle-East & Africa. Among these regions, North America dominates the Salesforce service market because of the presence of a high number of large, medium, and small organizations. Furthermore, companies that adopt advanced technology to maximize revenue and maintain a competitive edge also contribute to market growth. Furthermore, a high concentration of leading industry participants, such as Oracle Corporation, Adobe Inc., Microsoft, etc., who are constantly launching new updates is also influencing the growth of the market.
Source: BlueWeave Consulting
Competitive Landscape
The leading players in the salesforce service market are SAP SE, Oracle Corporation, Microsoft Corporation, Salesforce.com Inc., Adobe Inc., DXC Technology, Accenture PLC, IBM Corporation, Pegasystems Inc., Verint Systems Inc., Tata Consultancy Services Limited, AT&T Inc., Cognizant Technology Solutions Corp., Capgemini, iTechArt Group, Peeklogic, LLC, Bluewolf, Avenga, Vertiba, and other prominent players.
The market is highly concentrated among global players such as IBM Corporation, Microsoft, Oracle, etc. The companies constantly launch new updates in response to the changing consumer preferences. They create goods based on the needs of businesses of all sizes in order to gain a larger market share. In addition, competitive techniques such as partnerships, mergers, acquisitions, joint ventures, and so on are common in this industry.
Recent Developments
- In November 2021, Rocket Mortgage, a US-based mortgage loan company, announced its partnership with Salesforce, a cloud-based software company, to make the company's mortgage orientation technology available to the BFSI sector through the Salesforce Financial Services Cloud (FSC).
- In October 2021, RevTrax, a US-based software company, announced the launch of the OMP Integration for Salesforce Service Cloud for intelligent customer service.
Scope of the Report
Attributes |
Details |
Years Considered |
Historical data – 2017-2020 Base Year – 2020 Forecast – 2021 – 2027 |
Facts Covered |
Revenue in USD Billion |
Market Coverage |
U.S, Canada, Germany, UK, France, Italy, Spain, Brazil, Mexico, Japan, South Korea, China, India, UAE, South Africa, Saudi Arabia |
Product Service/Segmentation |
By Service Type, By Deployment Model, By Application, By End-User, By Region |
Key Players |
SAP SE, Oracle Corporation, Microsoft Corporation, Salesforce.com Inc., Adobe Inc., DXC Technology, Accenture PLC, IBM Corporation, Pegasystems Inc., Verint Systems Inc., Tata Consultancy Services Limited, AT&T Inc., Cognizant Technology Solutions Corp., Capgemini, iTechArt Group, Peeklogic, LLC, Bluewolf, Avenga, Vertiba, and other prominent players. |
By Service Type
- Planning
- Execution
- System Management
By Deployment Model
- On-Premise
- Cloud
- Hybrid
By Application
- Sales
- Marketing
- Commerce Cloud
- Analytics
By End-User
- BFSI
- Manufacturing
- Government
- Retail
- E-Commerce
- Healthcare
- IT and Telecom
- Others
By Region
- North America
- Europe
- Asia-Pacific
- Latin America
- Middle East & Africa
- Research Framework
- Research Objective
- Product Overview
- Key Market Segments
- Research Methodology
- Qualitative Research
- Methodology
- Regional Split of Primary & Secondary Research
- Secondary Research
- Primary Research
- Breakdown of Primary Research Respondents, By Region
- Breakdown of Primary Research Respondents, By Industry Participants
- Market Size Estimation
- Assumptions for the Study
- Market Breakdown & Data Triangulation
- Executive Summary
- Industry Insight and Growth Strategy
- Value Chain Analysis
- DROC Analysis
- Market Drivers
- Leveraging Artificial Intelligence (AI) Capabilities
- Increasing Adoption in the BFSI
- Market Restraints
- Limited IT Infrastructure To Support Cloud Platform
- Market Challenges
- Limited Awareness of Salesforce Services among SMEs
- Market Opportunity
- Growing Adoption Salesforce Services Among Small And Medium-Sized Enterprises
- Increasing Demand For Cloud And Hybrid Deployment Mode
- Market Drivers
- Recent Developments
- Porter’s Five Forces Analysis
- Bargaining Power of Buyers
- Bargaining Power of Suppliers
- Intensity of Rivalry
- Threat of New Entrants
- Threat of Substitutes
- Salesforce Service Market Overview
- Market Size & Forecast by Value, 2017-2027
- Market Size and Forecast, By Segment
- By Service Type
- Planning
- Execution
- System Management
- By Deployment Model
- On-Premise
- Cloud
- Hybrid
- By Application
- Sales
- Marketing
- Commerce Cloud
- Analytics
- By End-User
- BFSI
- Manufacturing
- Government
- Retail
- E-Commerce
- Healthcare
- IT and Telecom
- Others
- By Region
- North America
- Europe
- Asia-Pacific
- Latin America
- Middle East & Africa
- By Service Type
- North America Salesforce Service Market Overview
- Market Size and Forecast
- By Value (USD Billion), 2020-2027
- Market Share and Forecast
- By Service Type
- By Deployment Model
- By Application
- By End-User
- By Country
- U.S.
- Canada
- Market Size and Forecast
- Europe Salesforce Service Market Overview
- Market Size and Forecast
- By Value (USD Billion), 2020-2027
- Market Share and Forecast
- By Service Type
- By Deployment Model
- By Application
- By End-User
- By Country
- Germany
- U.K.
- Russia
- France
- Italy
- Spain
- Rest of Europe
- Market Size and Forecast
- APAC Salesforce Service Market Overview
- Market Size and Forecast
- By Value (USD Billion), 2020-2027
- Market Share and Forecast
- By Service Type
- By Deployment Model
- By Application
- By End-User
- By Country
- China
- India
- Japan
- South Korea
- Rest of APAC
- Market Size and Forecast
- LATAM Salesforce Service Market Overview
- Market Size and Forecast
- By Value (USD Billion), 2020-2027
- Market Share and Forecast
- By Service Type
- By Deployment Model
- By Application
- By End-User
- By Country
- Mexico
- Brazil
- Rest of LATAM
- Market Size and Forecast
- MEA Salesforce Service Market Overview
- Market Size and Forecast
- By Value (USD Billion), 2020-2027
- Market Share and Forecast
- By Service Type
- By Deployment Model
- By Application
- By End-User
- By Country
- Saudi Arabia
- UAE
- South Africa
- Rest of MEA
- Market Size and Forecast
- Competitive Landscape
- List of Key Players and Their Offerings
- Market Share Analysis (2020)
- Competitive Benchmarking by Operating Parameters
- Impact of COVID-19 on Salesforce Service Market
- Company Profiles (Company Overview, Financial Matrix, Key Product landscape, Key Personnel, Key Competitors, Contact Address, and Strategic Outlook) *
- SAP SE
- Oracle Corporation
- Microsoft Corporation
- Salesforce.com Inc.
- Adobe Inc.
- DXC Technology
- Accenture PLC
- IBM Corporation
- Pegasystems Inc.
- Verint Systems Inc.
- Tata Consultancy Services Limited
- AT&T Inc.
- Cognizant Technology Solutions Corp.
- Capgemini
- iTechArt Group
- Peeklogic, LLC
- Bluewolf
- Avenga
- Vertiba
- Other Prominent Players
- Key Strategic Recommendations
List of Figures
Figure 1: Salesforce Service Market Segmentation
Figure 2: Salesforce Service Market Value Chain Analysis,
Figure 3: Company Market Share Analysis, 2020
Figure 4: Salesforce Service Market Size, By Value (USD Billion), 2017-2027
Figure 5: Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027
Figure 6: Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027
Figure 7: Salesforce Service Market Share (%), By Application, By Value, 2017-2027
Figure 8: Salesforce Service Market Share (%), By End-User, By Value, 2017-2027
Figure 9: Salesforce Service Market Share (%), By Region, By Value, 2017-2027
Figure 10: North America Salesforce Service Market Size, By Value (USD Billion), 2017-2027
Figure 11: North America Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027
Figure 12: North America Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027
Figure 13: North America Salesforce Service Market Share (%), By Application, By Value, 2017-2027
Figure 14: North America Salesforce Service Market Share (%), By End-User, By Value, 2017-2027
Figure 15: North America Salesforce Service Market Share (%), By Country, By Value, 2017-2027
Figure 16: Europe Salesforce Service Market Size, By Value (USD Billion), 2017-2027
Figure 17: Europe Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027
Figure 18: Europe Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027
Figure 19: Europe Salesforce Service Market Share (%), By Application, By Value, 2017-2027
Figure 20: Europe Salesforce Service Market Share (%), by End-User, By Value, 2017-2027
Figure 21: Europe Salesforce Service Market Share (%), By Country, By Value, 2017-2027
Figure 22: Asia-Pacific Salesforce Service Market Size, By Value (USD Billion), 2017-2027
Figure 23: Asia-Pacific Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027
Figure 24: Asia-Pacific Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027
Figure 25: Asia-Pacific Salesforce Service Market Share (%), By Application, By Value, 2017-2027
Figure 26: Asia-Pacific Salesforce Service Market Share (%), By End-User, By Value, 2017-2027
Figure 27: Asia-Pacific Salesforce Service Market Share (%), By Country, By Value, 2017-2027
Figure 28: Latin America Salesforce Service Market Size, By Value (USD Billion), 2017-2027
Figure 29: Latin America Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027
Figure 30: Latin America Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027
Figure 31: Latin America Salesforce Service Market Share (%), By Application, By Value, 2017-2027
Figure 32: Latin America Salesforce Service Market Share (%), By End-User, By Value, 2017-2027
Figure 33: Latin America Salesforce Service Market Share (%), By Country, By Value, 2017-2027
Figure 34: Middle East & Africa Salesforce Service Market Size, By Value (USD Billion), 2017-2027
Figure 35: Middle East & Africa Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027
Figure 36: Middle East & Africa Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027
Figure 37: Middle East & Africa Salesforce Service Market Share (%), By Application, By Value, 2017-2027
Figure 38: Middle East & Africa Salesforce Service Market Share (%), By End-User, By Value, 2017-2027
Figure 39: Middle East & Africa Salesforce Service Market Share (%), By Region, By Value, 2017-2027
List of Tables
Table 1: Salesforce Service Market Size, By Service Type, By Value, 2017-2027
Table 2: Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027
Table 3: Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027
Table 4: Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027
Table 5: Salesforce Service Market Size, By Region, By Value (USD Billion), 2017-2027
Table 6: North America Salesforce Service Market Size, By Service Type, By Value (USD Billion), 2017-2027
Table 7: North America Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027
Table 8: North America Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027
Table 9: North America Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027,
Table 10: Europe Salesforce Service Market Size, By Service Type, By Value (USD Billion), 2017-2027
Table 11: Europe Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027
Table 12: Europe Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027
Table 13: Europe Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027
Table 14: the Asia-Pacific Salesforce Service Market Size, By Service Type, By Value (USD Billion), 2017-2027
Table 15: the Asia-Pacific Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027
Table 16: the Asia-Pacific Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027
Table 17: the Asia-Pacific Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027
Table 18: Latin America Salesforce Service Market Size, By Service Type, By Value (USD Billion), 2017-2027
Table 19: Latin America Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027
Table 20: Latin America Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027
Table 21: Latin America Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027
Table 22: The Middle-East & Africa Salesforce Service Market Size, By Service Type, By Value (USD Billion), 2017-2027
Table 23: The Middle-East & Africa Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027
Table 24: The Middle-East & Africa Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027
Table 25: The Middle-East & Africa Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027
Table 26: SAP SE Financial Analysis
Table 27: SAP SE Business Overview
Table 28: Oracle Corporation Financial Analysis
Table 29: Oracle Corporation Business Overview
Table 30: Microsoft Corporation Financial Analysis
Table 31: Microsoft Corporation Business Overview
Table 32: Salesforce.com Inc. Financial Analysis
Table 33: Salesforce.com Inc. Business Overview
Table 34: Adobe Inc. Financial Analysis
Table 35: Adobe Inc. Business Overview
Table 36: DXC Technology Financial Analysis
Table 37: DXC Technology Business Overview
Table 38: Accenture PLC Financial Analysis
Table 39: Accenture PLC Business Overview
Table 40: IBM Corporation Financial Analysis
Table 41: IBM Corporation Business Overview
Table 42: Pegasystems Inc. Financial Analysis
Table 43: Pegasystems Inc. Business Overview
Table 44: Verint Systems Inc. Financial Analysis
Table 45: Verint Systems Inc. Business Overview
Table 46: Tata Consultancy Services Limited Financial Analysis
Table 47: Tata Consultancy Services Limited Financial Analysis
Table 48: AT&T Inc. Financial Analysis
Table 49: AT&T Inc. Business Overview
Table 50: Cognizant Technology Solutions Corp. Financial Analysis
Table 51: Cognizant Technology Solutions Corp. Business Overview
Table 52: Capgemini Financial Analysis
Table 53: Capgemini Business Overview
Table 54: iTechArt Group Financial Analysis
Table 55: iTechArt Group Business Overview
Table 56: Peeklogic, LLC Financial Analysis
Table 57: Peeklogic, LLC Business Overview
Table 58: Bluewolf Financial Analysis
Table 59: Bluewolf Business Overview
Table 60: Avenga Financial Analysis
Table 61: Avenga Business Overview
Table 62: Vertiba Financial Analysis
Table 63: Vertiba Business Overview
Market Segmentation
By Service Type
- Planning
- Execution
- System Management
By Deployment Model
- On-Premise
- Cloud
- Hybrid
By Application
- Sales
- Marketing
- Commerce Cloud
- Analytics
By End-User
- BFSI
- Manufacturing
- Government
- Retail
- E-Commerce
- Healthcare
- IT and Telecom
- Others
By Region
- North America
- Europe
- Asia-Pacific
- Latin America
- Middle East & Africa
To request a free sample copy of this report, please complete the form below.
We value your investment and offer free customization with every report to fulfil your exact research needs.
Frequently Asked Questions (FAQs):
RELATED REPORTS
WHY CHOOSE US
-
24/7 Research Support
Get your queries resolved from an industry expert. Request for a free product review before report purchase.
-
Custom Research Service
Ask the Analyst to customize an exclusive study to serve your research needs
-
Quality & Accuracy
Ask the Analyst to customize an exclusive study to serve your research needs
-
Data Visualization
As the business world is changing dynamically every day. We need to stay pin point in relation to data management and optimum data utilization
-
Information security
We never share your personal and confidential information. Your personal information is safe and secure with us.