Report Overview

Global Online Food Delivery Market - Industry Trends & Forecast Report 2028

The global online food delivery market was worth USD 127 billion in 2021 after experiencing inconsistency in growth due to the pandemic. It gradually caught up the pace and is projected to reach USD 273 billion by 2028, exhibiting a CAGR of 11.8 % during 2022- 2028 (forecast period). The market's growth can be attributed to the changing lifestyle with an increase in the working population and the rising penetration of smartphones and internet connections in the recent past. It offers the possibility for the food to get delivered efficiently, conveniently, easily, and precisely. Thus, there has been a rise in the trend of ordering food online over the last few years. The COVID-19 pandemic has cast direct and indirect influences on the growth of this sector, and the resulting uncertainties act as major market contributors.

Online Food Delivery Overview

Online food delivery is a process in which customers order their food online through various food delivery websites and applications using their computers or smartphones, which are then delivered to their doorstep. These applications or websites offer payment options like debit cards, credit cards, digital payments, net banking, and cash on delivery. The customers can search for restaurants, choose from the menu available, select the payment method, all as per their preference and confirm the order. Consumers are adopting online food delivery due to its simplicity, supporting the growth of an already booming market.

Online Food Delivery Market

Growth Drivers

Major Benefits Offered By Online Food Delivery Providers And Promotional Strategies Devised By Them

Online food delivery systems also provide multiple benefits to food service providers. One of the most significant advantages is savings in labor since the staff is not knotted up at the counter or on the phone. Other benefits of online food delivery for foodservice providers comprise more precise online orders, heightened convenience for the guest, simpler order processing, etc. Moreover, online food ordering also provides valuable customer information to food service providers that they can utilize to enhance the customer experience. In addition, making promotional strategies, such as targeted promotions and lucrative couponing strategies that contribute to the growth rate of the online food delivery market.

Restraint

Limited Acceptance of Online Food Delivery Among Local Food Joints

The main hindrance in the growth of this sector is that only smartphone users with proper internet connections can avail the facilities of online food delivery platforms. Elderly food business owners and local food joints are unwilling to move to online platforms due to unfamiliarity with the platforms and pre-existing. Moreover, a lack of technical knowledge about online food services, the setup, digital payments, and digital wallets among most restaurants and food outlet owners have resulted in the limited acceptance of online food delivery platforms. It thus can significantly hinder the market's growth during the forecast period.

Impact of COVID-19 On Online Food Delivery Systems

In the first quarter of 2020, the growth of the global online food delivery market was impacted negatively during the initial phases of the pandemic due to lockdown restrictions all over the world, COVID-19 social distancing protocols, and fear of infections. Although online delivery was allowed, people were too scared to procure food from restaurants. As a repercussion of the coronavirus pandemic, online orders on Zomato and Swiggy fell critically due to the shutdown of restaurant & hotel operations. But during later phases of the pandemic, the online food delivery market boosted and acted as a savior of the sinking hotel and restaurant industry.

Global Online Food Delivery Market – By Platform Type

The online food delivery market can be divided into mobile applications-based and website-based categories based on platform type. Amidst the segmentation, mobile applications-based systems occupied a larger market share in 2021. Food delivery mobile applications are very convenient platforms for restaurants, franchises, and other food-selling businesses as they offer a simple way of providing consumers with a wide array of options via a single online mobile portal. Website-based segmentation also works on new features and makes them more user-friendly to capture a greater market share.

Global Online Food Delivery Market – By Business Model

Based on the business model, the online food delivery market can be divided into two categories: platform-to-consumer delivery and restaurant-to-consumer delivery models. The platform-to-consumer delivery model has two types - the order-focused food delivery systems and the logistics-based food delivery systems. In contrast, the restaurant-to-consumer food delivery model is mainly a full-service food delivery system. Amidst these categories, the order-focused food delivery system, which forms a part of the platform-to-customer delivery model, accounts for the largest market share in 2021.

Global Online Food Delivery Market – By Payment Methods

The global online food delivery market can be divided into two categories based on the mode of payment- online payments and cash on delivery. Amidst these two, online payments account for the greater market share in 2021. Online payment options include payments via debit cards, credit cards, payment portals, net banking, etc. Rising digital literacy and awareness about digital money among the consumers, cashback, and couponing strategies adopted by food delivery service providers to incentivize online payments are the reasons responsible for its larger share. In terms of cash on delivery, it is preferred by that section of customers who remain dubious about the security of their online payments.

Global Online Food Delivery Market – Regional Insights

On the basis of regions, the online food delivery market has been segmented into five categories- North America, Europe, Asia-Pacific, Latin America, the Middle East, and Africa. North America accounts for the largest overall revenue market share in 2021. Significant consumer preferences for fast food and changing hectic lifestyles have helped the region maintain a steady growth rate. North America is followed by other regions, with Asia-Pacific growing with the highest CAGR. This high growth rate of Asia-Pacific can be attributed to the remarkable performance of the market in countries like China and India.

Competitive Landscape

The key players of the global online food delivery market are Just Eat, GrubHub, Delivery Hero, Deliveroo, Takeaway, Foodpanda, Ele.me, Meituan Waimai, Doordash, Postmates, Uber Eats, Zomato Ltd., Swiggy, Domino’s pizza, Delivery.com, Pizza hut, Dunzo, Faasos, Eatfit, and other prominent players. The players keep on investing in launching and providing better delivery and ordering options, enhanced products and services to their customers, adopt different strategies and engage in strategic collaborations and alliances to maintain their dominance in the market.

Recent Development

• In January 2020, Zomato, an Indian food delivery company, acquired Indian Operations of Uber Eats for $350 million in an all-stock transaction. The exit of Uber Eats from India has made the local food delivery market a duopoly between Zomato and Swiggy. The US-based ride-hailing app UberEats acquired a 10% stake in Zomato from this deal. 

• In June 2021, JustEat Takeaway acquired Grubhub for $ 7.3 billion in an all-stock transaction. Just Eat Takeaway, a European food delivery service, was created in 2021 through the $7.8 billion mergers of two of the earliest participants in Europe's food-delivery market, Just Eat and Takeaway

Scope of Report

By Platform Type

• Mobile Applications based

• Website based

By Business Model

• Platform-To-Consumer Delivery Model

• Restaurant-To-Consumer Delivery Model

By Payment Type

• Online Payments

• Cash on Delivery

By Region

• North America

• Europe

• Asia-Pacific

• Latin America

• Middle East and Africa

1. Research Framework
   1. Research Objective
   2. Product Overview
   3. Market Segmentation
2. Research Methodology
   1. Qualitative Research
      1. Primary & Secondary Research
   2. Quantitative Research
   3. Market Breakdown & Data Triangulation
      1. Secondary Research
      2. Primary Research
   4. Breakdown of Primary Research Respondents, By Region
   5. Assumption & Limitation
3. Executive Summary
4. Global Online Food Delivery Market Insights
   1. Industry Value Chain Analysis
   2. DROC Analysis
      1. Growth Drivers
      2. Restraints
      3. Opportunities
      4. Challenges
   3. Technological Landscape/Recent Development
   4. Regulatory Framework
   5. Porter’s Five Forces Analysis
      1. Bargaining Power of Suppliers
      2. Bargaining Power of Buyers
      3. Threat of New Entrants
      4. Threat of Substitutes
      5. Intensity of Rivalry
5. Global Online Food Delivery Market Overview
   1. Market Size & Forecast by Value, 2018-2028
      1. By Value (USD Billion)
   2. Market Share & Forecast
      1. By Platform Type
         1. Mobile Applications
         2. Website
      2. By Business Model
         1. Order Focused Food Delivery System
         2. Logistics Based Food Delivery System
         3. Full-Service Food Delivery System
      3. By Payment Method
         1. Online Payment
         2. Cash on Delivery
      4. By Region
         1. North America
         2. Europe
         3. Asia Pacific
         4. Latin America
         5. Middle East and Africa
6. North America Online Food Delivery Market
   1. Market Size & Forecast by Value, 2018-2028
      1. By Value (USD Billion)
   2. Market Share & Forecast
      1. By Platform Type
      2. By Business Model
      3. By Payment Method
      4. By Country
         1. United States
         2. Canada
7. Europe Online Food Delivery Market
   1. Market Size & Forecast by Value, 2018-2028
      1. By Value (USD Billion)
   2. Market Share & Forecast
      1. By Platform Type
      2. By Business Model
      3. By Payment Method
      4. By Country
         1. Germany
         2. United Kingdom
         3. Italy
         4. France
         5. Spain
         6. Rest of Europe
8. Asia Pacific Online Food Delivery Market
   1. Market Size & Forecast by Value, 2018-2028
      1. By Value (USD Billion)
   2. Market Share & Forecast
      1. By Platform Type
      2. By Business Model
      3. By Payment Method
      4. By Country
         1. China
         2. India
         3. Japan
         4. South Korea
         5. Rest of Asia Pacific
9. Latin America Online Food Delivery Market
   1. Market Size & Forecast by Value, 2018-2028
      1. By Value (USD Billion)
   2. Market Share & Forecast
      1. By Platform Type
      2. By Business Model
      3. By Payment Method
      4. By Country
         1. Brazil
         2. Mexico
         3. Rest of Latin America
10. Middle East & Africa Online Food Delivery Market
    1. Market Size & Forecast by Value, 2018-2028
       1. By Value (USD Billion)
    2. Market Share & Forecast
       1. By Platform Type
       2. By Business Model
       3. By Payment Method
       4. By Country
          1. Saudi Arabia
          2. UAE
          3. South Africa
          4. Rest of Middle East & Africa
11. Competitive Landscape
    1. List of Key Players and Their Offerings
    2. Market Share Analysis, 2021
    3. Competitive Benchmarking, By Operating Parameters
    4. Key Strategic Development (Merger, Acquisition, Partnership)
12. Impact of COVID-19 on Online Food Delivery Market Industry
13. Company Profile (Company Overview, Financial Matrix, Competitive landscape, Key Personnel, Key Competitors, Contact Address, and Strategic Outlook) **
    1. Just Eat
    2. GrubHub
    3. Delivery Hero
    4. Deliveroo
    5. Takeaway.com
    6. Foodpanda
    7. Ele.me
    8. Meuitan Waimei
    9. Postmates
    10. Uber Eats
    11. Zomato Ltd.
    12. Swiggy
    13. Domino’s pizza
    14. Delivery.com
    15. Pizza hut
    16. Dunzo
    17. Faasos
    18. Eatfit
    19. Other Prominent Players
14. Key Strategic Recommendations

List of Figures

Figure 1, Global Online Food Delivery Segmentation

Figure 2, Global Online Food Delivery Market Value Chain Analysis

Figure 3, Company Market Share Analysis, 2021

Figure 4, Global Online Food Delivery Market Size, By Value (USD Billion), 2018-2028

Figure 5, Global Online Food Delivery Market Share, By Platform Type, By Value, 2018-2028

Figure 6, Global Online Food Delivery Market Share, By Business Model, By Value, 2018-2028

Figure 7, Global Online Food Delivery Market Share, By Payment Method, By Value, 2018-2028

Figure 8, Global Online Food Delivery Market Share, By Region, By Value, 2018-2028

Figure 9, North America Online Food Delivery Market Size, By Value (USD Billion), 2018-2028

Figure 10, North America Online Food Delivery Market Share, By Platform Type, By Value, 2018-2028

Figure 11, North America Online Food Delivery Market Share, By Business Model, By Value, 2018-2028

Figure 12, North America Online Food Delivery Market Share, By Payment Method, By Value, 2018-2028

Figure 13, North America Online Food Delivery Market Share, By Country, By Value, 2018-2028

Figure 14, Europe Online Food Delivery Market Size, By Value (USD Billion), 2018-2028

Figure 15, Europe Online Food Delivery Market Share, By Platform Type, By Value, 2018-2028

Figure 16, Europe Online Food Delivery Market Share, By Business Model, By Value, 2018-2028

Figure 17, Europe Online Food Delivery Market Share, By Payment Method, By Value, 2018-2028

Figure 18, Europe Online Food Delivery Market Share, By Country, By Value, 2018-2028

Figure 19, The Asia-Pacific Online Food Delivery Market Size, By Value (USD Billion), 2018-2028

Figure 20, The Asia-Pacific Online Food Delivery Market Share, By Platform Type, By Value, 2018-2028

Figure 21, The Asia-Pacific Online Food Delivery Market Share, By Business Model, By Value, 2018-2028

Figure 22, The Asia-Pacific Online Food Delivery Market Share, By Payment Method, By Value, 2018-2028

Figure 23, The Asia-Pacific Online Food Delivery Market Share, By Country, By Value, 2018-2028

Figure 24, Latin America Online Food Delivery Market Size, By Value (USD Billion), 2018-2028

Figure 25, Latin America Online Food Delivery Market Share, By Platform Type, By Value, 2018-2028

Figure 26, Latin America Online Food Delivery Market Share, By Business Model, By Value, 2018-2028

Figure 27, Latin America Online Food Delivery Market Share, By Payment Method, By Value, 2018-2028

Figure 28, Latin America Online Food Delivery Market Share, By Country, By Value, 2018-2028

Figure 29, The Middle East & Africa Online Food Delivery Market Size, By Value (USD Billion), 2018-2028

Figure 30, The Middle East & Africa Online Food Delivery Market Share, By Platform Type, By Value, 2018-2028

Figure 31, The Middle East & Africa Online Food Delivery Market Share, By Business Model, By Value, 2018-2028

Figure 32, The Middle East & Africa Online Food Delivery Market Share, By Payment Method, By Value, 2018-2028

Figure 33, The Middle East & Africa Online Food Delivery Market Share, By Country, By Value, 2018-2028

List of Tables

Table 1, Global Online Food Delivery Market Size, By Platform Type, By Value, 2018-2028

Table 2, Global Online Food Delivery Market Size, By Business Model, By Value, 2018-2028

Table 3, Global Online Food Delivery Market Size, By Payment Method, By Value, 2018-2028

Table 4, Global Online Food Delivery Market Size, By Region, By Value, 2018-2028

Table 5, North America Online Food Delivery Market Size, By Platform Type, By Value, 2018-2028

Table 6, North America Online Food Delivery Market Size, By Business Model, By Value, 2018-2028

Table 7, North America Online Food Delivery Market Size, By Payment Method, By Value, 2018-2028

Table 8, North America Online Food Delivery Market Size, By Country, By Value, 2018-2028

Table 9, Europe Online Food Delivery Market Size, By Platform Type, By Value, 2018-2028

Table 10, Europe Online Food Delivery Market Size, By Business Model, By Value, 2018-2028

Table 11, Europe Online Food Delivery Market Size, By Payment Method, By Value, 2018-2028

Table 12, Europe Online Food Delivery Market Size, By Country, By Value, 2018-2028

Table 13, The Asia-Pacific Online Food Delivery Market Size, By Platform Type, By Value, 2018-2028

Table 14, The Asia-Pacific Online Food Delivery Market Size, By Business Model, By Value, 2018-2028

Table 15, The Asia-Pacific Online Food Delivery Market Size, By Payment Method, By Value, 2018-2028

Table 16, The Asia-Pacific Online Food Delivery Market Size, By Country, By Value, 2018-2028

Table 17, Latin America Online Food Delivery Market Size, By Platform Type, By Value, 2018-2028

Table 18, Latin America Online Food Delivery Market Size, By Business Model, By Value, 2018-2028

Table 19, Latin America Online Food Delivery Market Size, By Payment Method, By Value, 2018-2028

Table 20, Latin America Online Food Delivery Market Size, By Country, By Value, 2018-2028

Table 21, The Middle East & Africa Online Food Delivery Market Size, By Platform Type, By Value, 2018-2028.

Table 22, The Middle East & Africa Online Food Delivery Market Size, By Business Model, By Value, 2018-2028.

Table 23, The Middle East & Africa Online Food Delivery Market Size, By Payment Method, By Value, 2018-2028.

Table 24, The Middle East & Africa Online Food Delivery Market Size, By Country, By Value, 2018-2028.

Table 25, Just Eat Company Overview.

Table 26, Just Eat Financial Overview.

Table 27, GrubHub Company Overview.

Table 28, GrubHub Financial Overview.

Table 29, Deliveroo Company Overview.

Table 30, Deliveroo Financial Overview.

Table 31, Takeaway.com Company Overview.

Table 32, Takeaway.com Financial Overview.

Table 33, Ele.me Company Overview.

Table 34, Ele.me Financial Overview.

Table 35, Postmates Company Overview.

Table 36, Postmates Financial Overview.

Table 37, Uber Eats Company Overview.

Table 38, Uber Eats Financial Overview.

Table 39, Zomato Ltd.  Company Overview.

Table 40, Zomato Ltd.  Financial Overview.

Table 41, Swiggy Company Overview.

Table 42, Swiggy Financial Overview.

Table 43, Domino’s pizza Company Overview.

Table 44, Domino’s pizza Financial Overview.

Table 45, Delivery.com Company Overview.

Table 46, Delivery.com Financial Overview.

Table 47, Pizza hut Company Overview.

Table 48, Pizza hut Financial Overview.

Table 49, Dunzo Company Overview.

Table 50, Dunzo Financial Overview.

Table 51, Faasos Company Overview.

Table 52, Faasos Financial Overview.

Table 53, Eatfit   Company Overview.

Table 54, Eatfit   Financial Overview